Proposal of EOL service
What led to the introduction of the service?
One of our customers had the following problem:
The number of EOLs had been increasing rapidly due to the reorganization of parts manufacturers and the trend toward production rationalization, causing them to be unable to keep up. While they were considering how to handle EOLs, the deadline was approaching and if no measures were taken, they would have had to stop production. However, considering the relationship of trust with their customers, there were opinions within the company that they should take measures to deal with EOLs instead of discontinuing production.
Issues before introduction
The customer wished to use their in-house human for new design development rather than EOL support, however. So they were looking for a company that could provide them with a one-stop service, from preliminary research of EOL to finding alternatives and communicating with related vendors.
Examples of use after introduction
The customer were able to receive one-stop EOL support for a variety of mass-produced products, including medical devices, in-vehicle components, and more. As a result of conducting interviews with each department in the customer and implementing EOL for similar parts in an integrated manner, they also succeeded in lowering the cost per part. We dealt with the preparation of documents and forms, including a modified parts list and a comparison of alternative product characteristics, necessary for explanations to their customers.
Effectiveness and achieved results
We responded flexibly even when they did not have all the information in advance, such as not having the latest design bill of materials to consider alternative elements. In addition to the selection of alternatives, handled the redesign of parts related to EOL. Miniaturization of electric boards, including chip resistors and chip capacitors, has also been achieved.